This Privacy Policy applies to all personal information collected by Easy Read Australia via the website located at

1. What is ‘personal information’?

(a) The Privacy Act 1988 (Cth) currently defines ‘personal information’ as meaning information or an opinion about an identified individual or an individual who is reasonable identifiable:

(i) whether the information or opinion is true or not; and

(ii) whether the information or opinion is recorded in a material form or not.

(b) If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as ‘personal information’ and will not be subject to this privacy policy.

2. What information do we collect?

(a) The kind of personal information we collect from you will depend on how you use the website. The personal information we collect and hold about you may include: your contact information.

3. How we collect your personal information

(a) We may collect personal information from you whenever you input such information into the website.

(b) We also collect cookies from your computer that enable us to tell when you use the website and help customise your website experience. As a general rule, it is not possible to identify you personally from our use of cookies.

4. Purpose of collection

(a) We collect personal information to provide you with the best service experience possible on our website.

(b) We only disclose personal information to service providers who assist us to operate the website. Your personal information may also be exposed to maintenance and support personnel acting in the normal course of their duties.

(c) By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected your information directly from you and if it is material you would reasonably expect to receive from us. We do not use sensitive personal information in direct mail activity. Our direct marketing material will include a simple way for you to opt-out of further communications from us.

5. Access and correction

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to pursue the above, please contact us (see clause 8 below).

6. Complaint procedure

If you have a complaint concerning the way we maintain the privacy of your personal information, please contact us. All complaints will be considered by the owner, Caroline Livanos, and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will work with you to fix the problem. If you are still dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

7. Overseas transfer

Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.

8. How to contact us about privacy matters

Contact us via if you have any queries about privacy matters; if you want to access your personal information; or if you have a complaint about our privacy practices.

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