About plain language

Plain language is a style of writing that’s clear and
easy to understand, so readers can find important
information quickly.

For example, plain language has:

  • clear headings
  • key information up front
  • a logical flow of information
  • simple words and sentences
  • everyday language
  • a friendly tone
  • active sentences
  • bullet lists.
Plain language document example

Who is plain language for?

Plain language meets the needs of people with early secondary school reading levels. But most people prefer information that gets straight to the point and saves time!

All customer information should be written in plain language.
For example:

  • websites
  • brochures
  • fact sheets
  • reports
  • terms and conditions.

Plain language services

Learn more about our services:

Easy Read Plain Language Services assistant wearing headset phone

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